Shipping Policy

• Pre-order items are shipped within 1-3 business days of the available date provided in the listing.
• All orders are shipped within 48 hours Monday – Friday 8am – 5pm- with the  exception of Live Plants. Read our Live Plant shipping policy here.

Your satisfaction is our highest priority. Please do not hesitate to contact us if you have any questions or concerns.

Carriers

We use the following carriers to deliver our orders:

• USPS - our preferred carrier. Most orders are shipped USPS
• UPS
• DHL

Order Tracking

When a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Shipping Rates

Our preferred carrier is USPS first class package or retail package rate.

We may choose an alternate carrier to provide a better shipping price, or for international orders.

The rate charged for the shipping of your order is based on the weight of the products ordered and your location. Before the final checkout, you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders

If an item goes on back order we will let you know immedietly. We generally will ship the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.