• Pre-order items are shipped within 1-3 business days of the available date provided in the listing.
• All orders are shipped within 48 hours Monday – Friday 8am – 5pm- with the  exception of Live Plants. Read our Live Plant shipping policy here.

Your satisfaction is our highest priority. Please do not hesitate to contact us if you have any questions or concerns.

Carriers

We use the following carriers to deliver our orders:

• USPS - our preferred carrier. Most orders are shipped USPS
• UPS
• DHL

Order Tracking

When a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Shipping Rates

Our preferred carrier is USPS first class package or retail package rate.

We may choose an alternate carrier to provide a better shipping price, or for international orders.

The rate charged for the shipping of your order is based on the weight of the products ordered and your location. Before the final checkout, you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders

If an item goes on back order we will let you know immedietly. We generally will ship the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at leslie@leehouse.co. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any return questions at leslie@leehouse.co.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.